Warranty

The mobile phones carry 1 year NZ local warranty. The warranty covers product hardware defects caused by workmanship or build materials. 

The warranty does not cover below situations:


1: Defects or damage resulting from accidents, neglect, misuse or abnormal use; abnormal conditions or improper storage; exposure to liquid, moisture, dampness, sand or dirt; unusual physical, electrical or electromechanical stress.


2: Scratches, dents and cosmetic damages during the use


3: Defects or damage resulting from excessive force or use of metallic objects on the touch screen.


4: Devices that have the serial number or the IMEI number removed, defaced, damaged, altered or made illegible.


5: Ordinary wear and tear.


6: Defects or damage resulting from the use of the product in conjunction or connection with accessories, products, or ancillary/peripheral equipment not furnished or approved by OnePlus.


7: Any physical feature defects or damage resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by OnePlus.


8: Defects or damage resulting from external causes such as collision with an object, fire, flooding, dirt, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse, or improper use of any electrical source.


9: Defects or damage resulting from cellular signal reception or transmission, or viruses and other software problems introduced into the product.